How do I delete my account?

Before you delete your account

Account deletion takes effect as soon as you confirm, and it cannot be undone. Before proceeding, complete these steps:

1. Cancel active subscriptions: Portal → Account → Subscriptions — cancel any active Professional subscriptions to stop future billing.
2. Export consent logs: Portal → Consent Logs → Consent Logs Export — on the Cookie Consent and Privacy Consent tabs, set Start Date and End Date and click Export. On the Free plan the dashboard shows and exports the last 7 days of Cookie Consent logs, and the Privacy Consent export is disabled. You cannot reach them once the account is deleted.
3. Note your domain App IDs: If you plan to reconnect your domains under a new account, save your App IDs now (Portal → Domains).
4. Understand domain disconnection: All connected domains lose compliance features immediately upon deletion confirmation. You’ll need to reconnect each domain and reconfigure settings in a new account.

To delete your account:

From your Account Page, delete your Account by selecting "Delete Account" from the 3-dot menu in the top right of the Company Info box.

Once you confirm, your account, its domains and their banner configurations are deleted straight away (if you are a team member rather than the account owner, only your own login is deleted). There is no waiting period and no undo.