How do I get the latest banner configuration?

Troubleshooting: not seeing your latest banner configuration

If your banner is not reflecting recent changes after publishing, work through the steps below in order.

Step 1 — Pull the latest configuration

Compliance by Hu-manity.co pulls your latest configuration automatically each time you open the WordPress admin panel. To force an immediate refresh:

1. In WordPress admin, open Compliance by Hu-manity.co.
2. Look for the Domain Info sidebar card (visible on all three tabs: Protection, Settings, and Audit Trail).
3. Click Pull Configuration.
4. Wait for the sync to complete, then check your banner.

Step 2 — Check your caching plugin settings

If you use a caching plugin (e.g. WP Super Cache, WP Total Cache, WP Rocket, WP Fastest Cache), enable the Caching Compatibility toggle first:

1. In WordPress admin, open Compliance by Hu-manity.co → Settings tab → Technical Settings.
2. Enable Caching Compatibility. This reduces staleness from caching plugins without requiring full cache purges.

If the issue persists, the root cause may be minification, compression, or script deferring. Script deferring changes the order scripts are executed — our script must initialize before any other scripts to function correctly.

• Disable these caching features one-by-one to identify the cause. Minification and compression are generally safe; script deferring is not compatible with the banner.
• Once disabled, clear your browser cache, then go to your WordPress plugin settings page for Compliance by Hu-manity.co and click the Purge Cache button.
• Go to the Configuration page and click Publish Now. Allow a minute before checking whether the change has taken effect.

Step 3 — Reset the application ↔ plugin link (last resort)

If the steps above do not resolve the issue, the link between the portal and the plugin may be broken. To reset it:

1. Go to your Account page in the Compliance by Hu-manity.co portal and click the 3-dot menu next to the domain name; choose the Edit option.
2. Copy the AppID and Secret Key fields at the bottom.
3. On your WordPress plugin settings page, delete the AppID and Secret Key fields and click Save Changes.
4. Paste the AppID and Secret Key you copied from the portal into the WordPress plugin settings page and click Save Changes.

Once the plugin reconnects, go back to your Configuration page in the portal and click Publish Now.

My plan still shows Basic after upgrading to Professional

When you upgrade to Professional, the change is recorded in the Admin Portal right away. The WordPress plugin keeps its own copy of your plan, so both the plugin's plan badge and your live banner catch up on the plugin's automatic daily sync, the next time you open the plugin admin page, or instantly when you use Pull Configuration. Work through the steps below in order.

Step 1 — Confirm the subscription is assigned to this domain

This is the most common cause. A Professional subscription has to be assigned to a specific domain — buying a plan on its own does not upgrade a domain until you attach the license to it.

1. Log in to app.hu-manity.co and open your Account page.
2. Find the domain in question and check the plan shown next to it. If it still says Basic, the license is not attached to this domain yet.
3. Use the Upgrade option for that domain and choose Use a License from the window that appears, then select your Professional plan and confirm. (For more on the per-domain plan model, see Billing and Subscription Management.)

Once the domain shows Professional in the portal, the upgrade is recorded on our side. Continue to Step 2 so the WordPress plugin and your live banner pick up the change.

Step 2 — Refresh the plan in the WordPress plugin

The plugin refreshes your plan automatically — on its daily sync, and every time you open the plugin admin page. To update it right away:

1. In WordPress admin, open Compliance by Hu-manity.co.
2. In the Domain Info sidebar card, click Pull Configuration.
3. Wait for the sync to finish. Your plan badge should now show Professional and the free-plan limits and upgrade prompts will no longer appear.

Still showing Basic after both steps?

If the domain shows Professional in the portal but the plugin still shows Basic after a Pull Configuration, confirm the plugin is connected to the same domain/AppID shown in your portal (the Domain Info card in the plugin shows which domain it's linked to), then reach out to support so we can take a closer look.