How do I get the latest banner configuration?

Troubleshooting: not seeing your latest banner configuration

If your banner is not reflecting recent changes after publishing, work through the steps below in order.

Step 1 — Pull the latest configuration

The Cookie Compliance for WordPress plugin pulls your latest configuration automatically each time you open the WordPress admin panel. To force an immediate refresh:

1. In WordPress admin, open Compliance.
2. Look for the Domain Info sidebar card (visible on the Overview, Cookie Consent, and Consent Logs tabs).
3. Click Pull latest settings (called Pull Configuration in plugin versions before 3.1.13).
4. Wait for the sync to complete, then check your banner.

Step 2 — Check your caching plugin settings

If you use a caching plugin (e.g. WP Super Cache, WP Total Cache, WP Rocket, WP Fastest Cache), enable the Caching compatibility toggle first:

1. In WordPress admin, open Compliance → Cookie Consent tab → Technical Settings.
2. Enable Caching compatibility (classic screen: Caching Compatibility). This reduces staleness from caching plugins without requiring full cache purges.

If the issue persists, the root cause may be minification, compression, or script deferring. Script deferring changes the order scripts are executed — our script must initialize before any other scripts to function correctly.

• Disable these caching features one-by-one to identify the cause. Minification and compression are generally safe; script deferring is not compatible with the banner.
• Once disabled, clear your browser cache, then go to Compliance → Cookie Consent tab → Technical Settings in WordPress admin and click the Purge Cache button.
• Go to the Configuration page and click Publish Now. Then check in a new private (incognito) window: a browser tab that already had your site open can keep showing the old settings for up to an hour.

Step 3 — Reset the application ↔ plugin link (last resort)

If the steps above do not resolve the issue, the link between the portal and the plugin may be broken. To reset it:

1. Go to your Account page in the Admin Portal and click the 3-dot menu next to the domain name; choose the Edit option.
2. Copy the App ID and App Secret Key fields at the bottom.
3. In WordPress admin, open Compliance and find the App ID and App Secret Key fields in the Domain Info card. Clear both fields and click Save and Connect (classic screen: Save Changes).
4. Paste the App ID, and the App Secret Key into App Secret Key, then click Save and Connect (classic screen: Save Changes).

Once the plugin reconnects, go back to your Configuration page in the portal and click Publish Now.

My plan still shows Free after upgrading to Professional

When you upgrade to Professional, the change is recorded in the Admin Portal right away. The WordPress plugin keeps its own copy of your plan, so both the plugin's plan badge and your live banner usually catch up within seconds of the upgrade; otherwise on the plugin's automatic twice-daily sync, the next time you open the plugin admin page, or instantly when you use Pull latest settings. Work through the steps below in order.

Step 1 — Confirm the subscription is assigned to this domain

This is the most common cause. A Professional subscription has to be assigned to a specific domain — buying a plan on its own does not upgrade a domain until you attach the license to it.

1. Log in to app.hu-manity.co and open your Account page.
2. Find the domain in question in the Domains table. If its Subscription ID and Expires (UTC) columns show “-” and its 3-dot menu offers Upgrade, the license is not attached to this domain yet.
3. Use the Upgrade option for that domain, open the Use a license tab in the window that appears, choose your Professional subscription from the list, and click Select. (For more on the per-domain plan model, see Billing and Subscription Management.)

Once the domain shows a Subscription ID and an Expires (UTC) date in the portal, the upgrade is recorded on our side. Continue to Step 2 so the WordPress plugin and your live banner pick up the change.

Step 2 — Refresh the plan in the WordPress plugin

The plugin refreshes your plan automatically — on its twice-daily sync, and every time you open the plugin admin page. To update it right away:

1. In WordPress admin, open Compliance.
2. In the Domain Info sidebar card, click Pull latest settings.
3. Wait for the sync to finish. The Plan row in the Domain Info card should now show Pro and the free-plan limits and upgrade prompts will no longer appear.

Still showing Free after both steps?

If the domain has a Subscription ID in the portal but the plugin still shows Free Plan after Pull latest settings, confirm the plugin is connected to the same domain/AppID shown in your portal (the Domain Info card in the plugin shows which domain it's linked to), then reach out to support so we can take a closer look.