How do I get the latest banner configuration?

Troubleshooting: not seeing your latest banner configuration

If your banner is not reflecting recent changes after publishing, work through the steps below in order.

Step 1 — Pull the latest configuration

Compliance by Hu-manity.co pulls your latest configuration automatically each time you open the WordPress admin panel. To force an immediate refresh:

1. In WordPress admin, open Compliance by Hu-manity.co.
2. Look for the Domain Info sidebar card (visible on all three tabs: Protection, Settings, and Audit Trail).
3. Click Pull Configuration.
4. Wait for the sync to complete, then check your banner.

Step 2 — Check your caching plugin settings

If you use a caching plugin (e.g. WP Super Cache, WP Total Cache, WP Rocket, WP Fastest Cache), enable the Caching Compatibility toggle first:

1. In WordPress admin, open Compliance by Hu-manity.co → Settings tab → Technical Settings.
2. Enable Caching Compatibility. This reduces staleness from caching plugins without requiring full cache purges.

If the issue persists, the root cause may be minification, compression, or script deferring. Script deferring changes the order scripts are executed — our script must initialize before any other scripts to function correctly.

• Disable these caching features one-by-one to identify the cause. Minification and compression are generally safe; script deferring is not compatible with the banner.
• Once disabled, clear your browser cache, then go to your WordPress plugin settings page for Compliance by Hu-manity.co and click the Purge Cache button.
• Go to the Configuration page and click Publish Now. Allow a minute before checking whether the change has taken effect.

Step 3 — Reset the application ↔ plugin link (last resort)

If the steps above do not resolve the issue, the link between the portal and the plugin may be broken. To reset it:

1. Go to your Account page in the Compliance by Hu-manity.co portal and click the 3-dot menu next to the domain name; choose the Edit option.
2. Copy the AppID and Secret Key fields at the bottom.
3. On your WordPress plugin settings page, delete the AppID and Secret Key fields and click Save Changes.
4. Paste the AppID and Secret Key you copied from the portal into the WordPress plugin settings page and click Save Changes.

Once the plugin reconnects, go back to your Configuration page in the portal and click Publish Now.